FAQs
Yes, I’m happy to offer FREE shipping across the UK!
Once your package is on its way, I’ll send you a tracking number so you can follow the journey from my hands to yours.
No worries! If your jewels don’t fit quite right, you can request a return within 30 days of receiving them for a full refund. Prefer a different size? We’ll gladly send you the right one instead — your comfort is our priority.
Funds are returned to your original payment method or as store credit as soon as your items have arrived at our warehouse.
CUSTOMER SERVICE
Do you have any questions? Please contact our customer service by email at: info@elizabeths-atelier.com
Opening hours:
Monday – Friday: 09:00 – 17:30
Saturday – Sunday: 10:00 – 16:00
FREE DELIVERY
Because we think it's important to keep the cost for you as low as possible, we offer free shipping.
30-DAY MONEY-BACK GUARANTEE
Not quite satisfied? No problem! You can return your order at any time.
24/7 customer service
If you have any questions, feedback or concerns about your order, don't worry! Our customer service team is here to help you.